As an automotive parts and products distributor, we may collect non-public, personal information directly from our customers and prospective customers, including when our customers or prospective customers communicate with us through our website located at http://www.carquest.com or through our WebLink application or any other site, application or system of CARQUEST Auto Parts (collectively, "our site"). We define "personal information" as information that is unique to an individual and might include the following: name, age, mailing address, zip code, other contact information, billing information, email addresses, and telephone numbers. We will update your information whenever we can to keep it current, accurate and complete.
If we do receive your personal information, we will only use it for the purposes described where it is collected or otherwise described in this Policy, and we will not sell, license, transmit or disclose this information outside of CARQUEST Auto Parts unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us, (3) it is necessary in order to provide our products or services to you, including purchaser verification for any online or pick-up orders (and contacting you when necessary), (4) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of CARQUEST Auto Parts or the merger of CARQUEST Auto Parts into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which CARQUEST Auto Parts is not the survivor, (6) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, or (7) otherwise as we are required or permitted by law.
If you are a California resident, you may ask us to refrain from sharing your personal information (whether collected online or offline) with third parties for their marketing purposes. Please tell us your preference by contacting us as indicated in the "How to Contact Us" section of this Policy.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept orders for parts, products and services. Your continued use of our site, or purchase of any part, product or service sold through our site constitutes your acceptance of this Policy.
On our site, you may wish to participate in contests, sweepstakes and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our site with others and sending email invitations. In connection with any contests, sweepstakes and other promotions that we may offer from time to time via the site, we use the information you provide to administer the contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our parts, products and services or our partners may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, email address, date of birth and telephone number.
Subject to applicable contractual or legal restrictions, we may from time to time contact you with information on offers of parts, new or existing products, services, brochures and upcoming events. We assume you agree to electronic communications when you make a purchase or request services online. You may indicate your preference regarding receiving third party direct marketing material. If you do not wish to receive such information or would like to change your preference, please refer to “Your Rights” below.
We appreciate your questions and comments about CARQUEST Auto Parts and its products and welcome your email messages to Customer.Feedback@CARQUEST.com. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it once it is no longer needed.
You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference by emailing an “unsubscribe email” to Customer.Feedback@CARQUEST.com or refer to our literature (including the email sent to you by us) containing unsubscribe instructions. Once properly notified by you, we will take steps to stop using your information in this way. Please allow us a reasonable period of time in order to satisfy your request.
However, if you also receive our email marketing, we will tailor the information we send you unless you to tell us not to. This means we may use information we hold and cookies to identify your individual website search behavior and preferences. This will enable us to send you more personalized and relevant communications. You will be given the opportunity on every communication to opt-out of this personalization.
In addition to the information we collect from cookies, we may also obtain information which you provide to us online - for example, when you sign up for new product updates or when you purchase parts, products or services, or otherwise when you communicate with us. In some cases, we retain both the cookie information and/or the information you provide to us online - for example, to complete a transaction you requested or to keep historical records of your past transactions. In other cases, we only retain the cookie and/or online information you give us if you request us to do so for your use in subsequent sessions.
An Internet Protocol ("IP") address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our site, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our site visitors come. We also may use this information to enhance our site.
Certain pages on our site contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
We are committed to preserving online privacy for all of the visitors to our site, including children. Our site is a general audience website, and we do not knowingly collect information about children or provide services to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. Our site is not designed to attract anyone under the age of 18.
To ensure that we carry out your instructions accurately, improve our products and services and for security, we may monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; and (3) transactions and activities on our site. All recordings are and shall remain our sole property.
We have taken reasonable steps and have in place appropriate security measures to protect your personal information, including keeping your financial information private and safe. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our efforts. Thus, while we will use all commercially reasonable means possible to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties.
If you are visiting our site or purchasing our parts, products or services from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services or purchasing our products, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
We may change this Policy at any time and from time to time. Any changes to this Policy will be either posted on our site, brochure and/or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.
If you have any questions about this Policy or would like to learn more about how we protect privacy, please contact us by phone at 1-800-854-3999 or by email at Customer.Feedback@CARQUEST.com.